Frequently asked questions
Good to know.
Easy to begin.
Your first class, booking questions, and studio policies—all in one place.
Is Elevated Soul beginner-friendly?
Yes. You do not need Pilates reformer experience. Your instructor will explain the setup and offer options throughout class. Guided Soul provides additional time for explanations; arrive 10 minutes early for your first visit.
Which class should I choose first?
Guided Soul is a great place to start, with a slower pace and extra time for setup, guidance, and explanations. If Guided Soul does not fit your schedule, you are welcome in any class, including SOUL 50. Every class can be modified to your experience level, and your instructor will meet you where you are with options and personal guidance throughout. Explore our classes or email us if you would like help choosing.
Can I visit before booking a class?
Yes. Request a visit with Lana, our founder, to explore the studio and get to know the Sculptformer before your first class. Visits are coordinated by email around availability.
What should I wear and bring?
Wear comfortable clothing you can move in and bring full-foot grip socks. Grip socks are required for all classes; socks with exposed toes are not permitted. A variety of grip socks are available for purchase in the studio.
When should I arrive?
If this is your first class, arrive at least 10 minutes early for check-in and a brief orientation. Entry is not permitted more than 5 minutes after the scheduled start time.
How do I book or change a class?
All class booking changes and cancellations must be completed directly in the Elevated Soul app or on our website. Email, text, phone calls, and social media messages are not accepted methods for changing or canceling a class and do not cancel your reservation. If you experience a technical booking issue, email Client Services for support.
How do cancellations and the waitlist work?
Please cancel directly in the Elevated Soul app or on our website at least 10 hours prior to class. Emailing or messaging the studio on social media does not cancel your reservation. Late cancellations and no-shows are subject to fees in accordance with your signed agreement. Refer to your contract for full policy details.
If a class is full, you may join the waitlist. Remove yourself promptly if you can no longer attend. If a space opens, you may be automatically added to class and will then be subject to the cancellation policy.
How do I change or cancel my membership?
Membership cancellations or changes require 30 days’ written notice prior to the next billing cycle. Email clientservices@elevatedsoulpilates.com to submit your request.
Requests by text, phone, social media, or in studio are not considered valid written notice. Refer to your signed agreement for any plan-specific terms.
How do I contact Client Services?
For account, billing, booking support, or membership requests, email clientservices@elevatedsoulpilates.com. Membership changes and cancellations must be submitted by email. We aim to respond within 1–2 business days. Weekend and holiday responses may be limited.
Should I share injuries or pregnancy?
Yes. Tell your instructor about injuries, limitations, pregnancy, postpartum recovery, recent surgery, dizziness, or movement concerns before class so appropriate guidance and modifications can be offered.
Are cell phones allowed?
Please silence and store your phone during class to help everyone stay focused.