Good
To Know
A quick guide to our studio policies, class flow, booking support, and what to expect before you move with us.
Do I Need Grip Socks?
Yes. Grip socks are required for all classes for safety and hygiene.
Grip socks must fully cover the foot; socks with exposed toes are not permitted. Approved grip socks are available for purchase in the studio.
When Should I Arrive?
If this is your first class, please arrive at least 10 minutes early for check-in and a brief orientation.
To protect the flow and safety of class, entry is not permitted more than 5 minutes after the scheduled start time.
How Do I Book Or Change A Class?
All class bookings, cancellations, and schedule changes should be made through our website or app.
If you experience a booking issue, please email clientservices@elevatedsoulpilates.com so our team can properly assist you.
Please do not text, call, or reach out through social media for booking changes, cancellations, membership requests, or account issues. Email allows us to keep everything organized and make sure your request is handled correctly.
What Is Your Cancellation Policy?
Please cancel at least 10 hours prior to class.
Late cancellations and no-shows are subject to fees in accordance with your signed agreement. Please refer to your contract for full policy details.
How Does The Waitlist Work?
If a class is full, you may join the waitlist.
If you are no longer able to attend, please remove yourself from the waitlist as soon as possible so another client may take the spot.
If a space opens, you may be automatically added to class and will then be subject to the cancellation policy.
Should I Share Injuries Or Pregnancy?
Yes. Please notify your instructor of any injuries, limitations, pregnancy, postpartum recovery, recent surgery, dizziness, or movement concerns before class begins so appropriate guidance and modifications can be offered.
Are Cell Phones Allowed?
To maintain a focused, distraction-free environment, we ask that all cell phones be silenced and stored away during class.
How Do I Cancel Or Change My Membership?
All membership cancellations or changes require 30 days’ written notice prior to the next billing cycle.
To cancel or make changes, please email clientservices@elevatedsoulpilates.com.
Requests made by text message, phone call, social media, or in studio are not considered valid written notice.
When Will Client Services Respond?
Our studio is open around class times, and client services support is handled by email.
For account, booking, billing, or membership questions, please email clientservices@elevatedsoulpilates.com.
We do our best to respond within 1–2 business days. Weekend and holiday responses may be limited.
Requests sent by text, phone call, or social media may not be seen or processed.
Need
Support?
For booking issues, billing questions, membership changes, cancellations, or account support, please email Client Services. This helps us keep requests organized and make sure everything is handled correctly.